Lediga jobb som Användbarhetsexpert i Solna

Join Customer First as a UX Designer!
Customer First is a leading ai company in contact center software, on a mission to revolutionize customer interactions with the power of AI. Founded in 2015, Customer First has been creating a hypermodern platform using AI to transform customer experiences. Now in an exciting growth phase, the company is challenging the status quo of customer interaction design. By joining Customer First, your ideas could spark the next big revolution in how businesses and customers connect.
At Customer First, we focus on crafting exceptional customer journeys. Our team dives deep into emerging technologies to optimize experiences and streamline engagement, ensuring every interaction is smooth, meaningful, and innovative. Collaboration is at the heart of what we do, as we work closely with customers to shape a platform that exceeds expectations.
Are you ready to play a central role in designing the future of customer experience? Join us at Customer First and create designs that will define the future.
Key Responsibilities
Collaborate with cross-functional teams to design intuitive, seamless, and impactful customer journeys.
Use Figma to create wireframes, prototypes, and high-fidelity designs that align with the brand and user needs.
Conduct user research, usability testing, and data analysis to inform and validate design decisions.
Work closely with developers and stakeholders to ensure designs are implemented accurately and effectively.
Contribute to the continuous improvement of design systems, ensuring consistency across all products and platforms.
Stay updated on the latest UX trends, AI integrations, and design best practices, incorporating them into your work.
Advocate for user-centered design, ensuring that the end-user experience remains at the core of all decision-making.

Qualifications
Proficiency in Figma and other industry-standard UX design tools.
A solid portfolio showcasing a range of user-centered design work, including wireframes, prototypes, and user flows.
Experience conducting user research and applying insights to design decisions.
Strong understanding of usability principles, interaction design, and accessibility standards.
Ability to collaborate effectively with developers, product managers, and other stakeholders.
Familiarity with design systems and their creation or maintenance.
An innovative mindset, eager to explore and adopt new tools, especially AI-powered design enhancements.
Knowledge of contact center technologies or SaaS platforms is a plus but not required.

Why Customer First?
At Customer First, you’ll have the chance to make a real impact in a fast-growing, innovation-driven company. You’ll collaborate with a talented team, solve meaningful challenges, and shape the future of customer interactions through design.
Are you ready to revolutionize the way businesses and customers connect? Apply now and help build the customer experience platform of tomorrow! Visa mindre

Digital Talent Programme – Technical Expert Active Directory Services
Climate change is one of the greatest challenges of humankind. A challenge that has completely come to define our work at Vattenfall. And we know that the future of energy will be formed by tomorrow’s talents. New digital innovations and solutions are vital to reach our goal: fossil free living within one generation.
By applying for the Digital Talent Program 2021 you can become 1 of 12 talents working towards that goal. Each position in the program is unique and has its own specific responsibilities and challenges.
Next to your personal development in this position, you will also be enjoying one year of all we have to offer. A year within this programme will include both virtual and live meet-ups with your international colleagues. During the year you will work on assignments virtually together, as well as participating in four seminar weeks during which you will meet live. Furthermore, you will have the opportunity to join a variety of trainings.

Your role as an Technical Expert Active Directory Services
The Active Directory & Collaboration department is responsible for providing all services connected to authentication and authorization as well as several collaboration tools, mainly focusing on mail and Microsoft 365 services. Within the Active Directory team we are operating several services like Active Directory, PKI, file services, federated authentication services and Azure AD.
As Technical Expert Active Directory Services you will provide the key for any business and business application within Vattenfall working with a centralized identity, by providing authentication and authorization services, independent if the application is hosted on-premise or within cloud. You will take care about operation, security and development of these services on infrastructure and service level.
Your daily activities:
Operate the Active Directories services including Azure AD needed in Vattenfall Group
Design and support improvement of the current landscape and future demands
Responsible for operation of authentication and authorization solution for internal and cloud solutions including Azure Active Directory
Participate in Infrastructure and security related projects for Active Directory and connected services


Who are you?
You want to drive digital innovations and you are a firm believer of using your skills to tackle climate change. We believe you are a brilliant networker, a critical thinker, a resourceful innovator and a keen learner who always keeps an ear to the ground to catch up on developments.
As an Technical Expert Active Directory Services you recognize yourself in the following qualifications:
Academic degree as an IT, mathematics, scientific or technical engineer or similar in IT
Programming skills are prerequisite
A drive to automate and to continuously improve and keep your knowledge up to date
Digital native and knowledgeable in variety of IT solutions
Ambitious, self-driven and performance oriented
Collaborative with strong communication and social skills
Analytical while enjoying problem solving
Strategic mind, who always understand the big picture

You are our ideal talent if you are a recent graduate with an academic degree or a young professional with no more than three years of working experience. You are fluent in English. Skills in other languages can be a merit. Furthermore, you are willing to relocate for possible assignments throughout the organization.

Location:
You will be working in the department Active Directory and the position is located in Solna.

Our offer
The Digital Talent Programme is a kickstart to your career within Vattenfall. It will give you the opportunity to visit different parts of our organization, e.g. in Sweden, the Netherlands, Germany, and Poland. There are planned weeks including personal development and internal leadership development from our Vattenfall Management Institute. Furthermore, a hackathon, huddles and longer assignments will also be part of the programme. Each position comes with a competitive salary and an excellent remuneration package. Read more about the programme here https://careers.vattenfall.com/young-talents/digital-talent-programme/

Application process
We welcome your application in English, including resume and cover letter. Last day to apply is 4th of April 2021. Selection period starts in April, followed by online tests and interviews in April and May. The recruitment process will be finalized around the end of May. The last step will be a pre-employment screening. Starting date of the Digital Talent Programme will be 1st September 2021.
Due to COVID-19 all steps of the recruitment process will take place virtual. At Vattenfall we are committed to acting responsibly in response to the challenges posed by COVID-19 and we are taking all necessary measures to protect employees and job applicants. For more questions about COVID-19, please visit our generic FAQ page on https://careers.vattenfall.com/about-us/frequently-asked-questions.
We look forward to your application! If you have any questions regarding the Talent Programme in general, please check our FAQ page on https://careers.vattenfall.com/frequently-asked-questions-digital-talent-programme/. For further information about the position or the recruitment process, please contact responsible recruiter Bina Deutschendorf, +49 40 79022 2289.


Our organization
At Vattenfall you can free your superpowers! We are one of the European market leaders in the generation of renewable energy and are primarily active in Scandinavia, Germany, Denmark, UK and the Netherlands. We take our responsibility seriously and together we are making the change towards fossil freedom. Our goal is to enable a fossil-free living within one generation. We are a dynamic company with an international focus and a social face at the heart of society. Diversity and inclusion is in everything we do, read more about our work with diversity.
We are part of the Swedish critical infrastructure and many of our positions are security classed. This means that the final candidates might be subjected to a security vetting process in accordance with Swedish legislation.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Crafting Data-Informed Experiences that Empower Users
Are you a passionate advocate for users? Do you believe that great design, driven by insightful research, has the power to transform the way people interact with digital products? Do you value the power of true teamwork? If so, we have an exciting opportunity for you to join Azets as a Senior UX Researcher & Strategist.
About Azets
Azets is not just a place to work; it is a company where you can invest your ingenuity and passion into directly improving our clients’ business landscapes. As a leader in accounting, tax, payroll, and business advisory services across the Nordics, UK, and Ireland, we empower over 100,000 clients through 190+ offices. Our purpose—improving the lives of our colleagues, our clients, and our communities—drives our dedication to delivering high-quality, personal services both digitally and in-person. Join us in our mission to support clients ranging from startups to blue-chip companies, helping them focus on what they do best while we handle the complexities of their accounting, tax, payroll, and other financial operations.
About Azets Software
As a crucial part of Azets Group, our 40-person Azets Software team pioneers software solutions, serving over 170,000 users from 30,000+ clients. With teams distributed across 8 countries, we thrive in a truly global and vibrant work environment.
Our Design and Research Journey
Enterprise software has historically lagged behind consumer applications in creating well-designed user experiences. Azets Software is committed to creating experiences that are on par with consumer apps in usability, functionality, and enabling users to achieve their goals. We've made significant strides towards this mission, including establishing our design system, forming cross-functional teams, and expanding our design organization under the leadership of James, our Head of Design.
As we continue to grow, we recognize the need for research-driven insights to further inform and elevate our design processes. We have ambitions to strengthen our capacity with disciplines such as service design, design ops, and most crucially—user research.
Our team, which currently consists of three user experience designers and three user interface designers focused on the design system, is dedicated to building trusting relationships, empathy, and supporting each other daily to help us be our best selves. Now, we are looking to add a research expert who can steer our design decisions with evidence-backed insights and foster a culture of continuous learning.
Your New Challenge...
As our Senior UX Researcher & Strategist, you will be at the forefront of our efforts to make data-driven decisions that significantly enhance our products' user experience. You will lead the charge of developing and executing research strategies that inform every level of our design and product development processes.

Key Responsibilities in your first year
Strategic Research Leadership
Develop and implement a comprehensive research strategy that aligns with our business goals and drives user-centered innovation.
Advocate for the integration of research into all stages of product development, ensuring that every decision is informed by data and user insights.

Data and Tools Optimization
Assess and optimize the use of existing data sources and research tools,
Identify, justify, and integrate new data sources and tools, ensuring that each choice is cost-effective and strategically enhances our understanding of user behavior and needs.

User Engagement and Insight Generation
Innovate methods to access and engage users, even in challenging contexts, to gather meaningful and unbiased insights.
Collaborate with internal teams and business units to facilitate research, ensuring that the voice of the user is always represented in our decision-making processes.


And beyond your first year...
Execution and Mentorship
Lead large-scale research initiatives that provide deep insights into user needs and behaviors, directly influencing our product strategy.
Establish research operations across the organisation. Build scalable processes, select the right tools, and embed research practices that ensure consistent, high-quality insights are integrated into every stage of our product development lifecycle.
Mentor our design team and others

Research Roadmap and Continuous Improvement
Create and maintain a research roadmap that drives continuous improvement in how we gather and utilize data.
Work closely with data analysts to deliver actionable insights that inform and enhance product management and design.

Ideal Candidate
Experience
Proven track record in senior research roles, particularly within complex organizations.
Experience in setting up and scaling research strategies and operations.
Deep expertise in both qualitative and quantitative research methods.

Skills
Strategic thinking with the ability to translate research insights into impactful product and design decisions.
Effective communication skills with the ability to influence and evangelize research at all organizational levels.
Proficiency with research tools and data analytics platforms.

Mindset
A proactive problem-solver who thrives in dynamic environments.
A collaborative leader with a passion for fostering a research-driven culture.
A mentor who enjoys empowering others to grow and succeed.


What We Offer
Impact: Shape the future of our product strategy, design, and research processes.


Growth: Lead a critical transformation within our organisation


Flexibility: This position can be based out of any of Azets’ 190+ offices across the Nordics, UK, and Ireland. We support flexible remote work but value in-person interactions and expect weekly office attendance. Regular travel for meetings and workshops will also be required


Culture: Join a collaborative and inclusive work environment that values diverse perspectives and fosters innovation. Visa mindre