Lediga jobb Telia Carrier AB i Solna

Would you like to work in an international environment focusing on daily operations of Arelion global IP network AS 1299, troubleshooting of both customer and network faults with passion of making our customers service experience an industry benchmark?

Senior IP Core Engineer at Arelion

The mission of the Customer Operation unit within Arelion Operations is to care for the full customer experience after service delivery. We are now expanding our senior IP core function with the focus on Arelion global IP network AS 1299.

Key responsibilities:

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Performing in-depth level of analysis and troubleshooting of complex IP-related incidents originated both in the network, as well as individual customer faults, escalated to you by Tier 1 (both customer and network perspective

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Development and operational solution automation

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Taking part in planned maintenance , both rectifying root causes of incidents, as well as network upgrades

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Collaborating with hardware vendor

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Delighting customers through excellence in caring for them. Frequent customer interaction (including escalation situations) will be a part of your job as well the interaction with many different teams and units within Arelion and its other interfacing units

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Understanding customer and business impact of both daily and strategic operations you are a part of and giving input to the improvements of these that will drive our operations to be the industry benchmark

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Weekly on call duty


You are:

- Analytical with high problem-solving skills
- Persistent and self-propelling. You make things happen driving the incident resolution as well as lessons learnt
- Communicative and collaboration-oriented with good understanding of a multi-cultural environment and interest to work in such
- Proactive and Customer Experience focused – with the ability to think out of the box when needed


Qualification and skills needed:

- A University degree in telecoms or other related area of technology or a corresponding experience level
- 3-5+ years of experience within operations
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Expertise in IP (e.g., TCP/IP, MPLS, BGP, QoS, ISIS etc.)

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Software development skills is meriting

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Fluent English written and spoken



From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

We are currently looking for a Senior Network Specialist - WDM to join any European hub office.

The Senior Network Specialist is responsible for a continuous development and validation of Arelion DWDM platforms across different domains, in close collaboration with vendors and DWDM architects Arelion teams.

Key Responsibilities

- Validate hardware components
- Validate software releases
- Validate optical solutions
- Arrange trainings sessions for all new information to support teams
- Technical expert supporting internal support teams
- Handle and own Problem Cases
- Close collaboration with vendor engineers for advanced cases
- Drive and proactive focus on improving quality
- Proactive in finding development opportunities of automation in regard to support and implementation tools

Who are you

- Excellent interpersonal and communication skills, verbal and written, facilitation and presentation techniques
- Strong team skills and a positive track record in executing innovative ideas and coordinating among internal and external stakeholders
- Ability to show initiative, take ownership, challenge the status quo, drive simplification and a new focus within the wider business
- Excellent people skills, teamwork, willingness to learn, ability to prioritize and coordinate tasks and assignments.
- Friendly, confident, and able to meet deadlines
- Organized and committed to accurate data management, contract management and account administration helping to ensure satisfied and delighted customers
- Comfortable working across different cultures and geographies
- Ability to work in cross-functional development organization with financial analysts, architects, engineers, project managers and product managers

Your Experience

- 10+ years’ experience of working in Optical network engineering roles
- Experience in defining and driving network quality
- Proven ability to accurately document and maintain standards
- Detailed understanding of all aspects of Optical networks
- Knowledge in pluggable coherent technologies and convergence networks
- Proven experience at interfacing with main optical vendors in influencing their strategy, products, and technical roadmaps
- Experience in automating tasks and services through data driven tools
- Data driven mindset - understanding the criteria and need to gather and structure data
- Experience in data wrangling through Python, R or


From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

We are currently looking for a skilled Senior Network Specialist - IP to join any European or North American hub office.

The Senior Network Specialist - IP will be the supporting IP specialists between our operations team and Network Engineers with a focus on solving problem cases either raised by operations or by the Senior Network Specialist - IP. It’s expected to use a structural approach to handle problem cases and secure internally knowledge database are updated. Additional tasks are training different IP related teams in various operational tasks. The Senior Network Specialist - IP will be reporting directly into the Head of Engineering Data.

Key Responsibilities

- Support with specialist knowledge the operational IP teams in daily incidents
- Handle problem cases, chase solutions, work arounds and secure documentation in knowledge DB
- Take part of educating various internal teams.
- Support advanced maintenance works, migrations & implementations

Who are you

- Excellent interpersonal and communication skills, verbal and written, facilitation and presentation techniques
- Strong leadership/team skills and a positive track record in executing innovative ideas and coordinating among internal and external stakeholders
- Ability to show initiative, take ownership, challenge the status quo, drive simplification and a new focus within the wider business
- Excellent people skills, teamwork, willingness to learn, ability to prioritize and coordinate tasks and assignments.
- Friendly, confident and able to meet deadlines
- Organized and committed to accurate data management
- Helping to ensure satisfied and delighted customers
- Comfortable working across different cultures and geographies
- Ability to work in cross-functional development organization with financial analysts, architects, engineers, project managers and product managers

Your Experience

- 10+ years’ experience of working with network engineering or operations and ideally working closely with the main IP equipment platforms on the market today
- Detailed understanding of all aspects of IP and Ethernet networks such as, but not limited to MPLS applications, SR, QoS, EVPN, BGP, IS-IS, NETCONF/YANG, Telemetry and Netflow
- Experience in analyzing and optimizing needs for various support tools for better or quicker operational handling
- Proven ability to accurately document and maintain learned knowledge
- Proven experience at interfacing with vendors in influencing their product improvements for both hardware and software
- Understanding of optical networks and how IP are reliant on optical technology for long haul links
- Capable skills in data wrangling through Python or R, as well as


From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

We're looking for open minded and creative people passionate about cybersecurity, ready to take this unique opportunity to join new team and take decisive role in shaping Security Operations organisation in global company.

Our Cloud-First approach and Zero Trust journey presents both organisational challenges and opportunities for professional growth while being business-enabler. Mix of hybrid infrastructure (AWS and DC) with Microsoft Modern Workplace, coupled with Security Service Edge (SSE), Modern SIEM and Extended Detection and Response (XDR) makes an exciting environment for a daring specialist, wiling and able to apply his/her skills to keep the world connected.

The candidate will join the Security Operations team within the IT Operations organisation to:

- Collaborate with other members of the team to develop new procedures, layers of protection, and other both proactive and reactive systems to strive to stay one step ahead of cyber criminals.
- Implement and maintain technical countermeasures to identified cybersecurity risks to build a secure ecosystem.
- Take the lead on day-to-day monitoring for unusual activities (Threat Hunting) and jointly work on high-priority incidents with external SOC team.
- Maintain security guidelines, procedures, standards, and controls documentation.
- Maintain a working knowledge of current cybercrime tactics.
- Conduct vulnerability testing to identify weaknesses and collaborate with IT Infrastructure team to update defensive measures as necessary.
- Help lead employee training against phishing and other forms of cyberattack.

It is a generalist role with perspective to specialisation as the team will grow in members.

- Minimum 3 years of experience in cybersecurity field.
- Solid, general Information Technology knowledge.
- A meticulous eye for detail, security-focused mindset and ability to learn quickly.
- Capability to deliver business value and work independently.
- Extensive knowledge of security technologies, threats, vulnerabilities, and penetration tests.
- Solid understanding of security protocols, cryptography, authentication, authorization, and security.
- Good working knowledge of current IT risks and experience in implementing security solutions.
- Ability to interact with a broad cross-section of personnel to explain and enforce security measures.
- First-class social and communication skills, both active and passive.
- Nice to have: Cybersecurity Certifications, e.g., CompTIA CASP+/CySA+/Security+, (ISC)2 CCSP/SSCP, EC-Council CSE/CEH/CIH/CND/CSA, SANS Institute GCIH/GDSA/GISP/GPCS/GSEC, etc.
- Nice to have: Experience with Public Cloud ecosystems.


From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

We are Arelion. You may not have heard of us; though, we are pretty sure you are using our network every day. As a Tier 1 Network provider, operating the most connected Internet backbone on the planet, we are quite passionate about what we do. If you peek under the lid, you’ll find all sorts of passionate geeks within; people who get out of bed each morning because they care for fiber cables, telco housing, routers, wavelength multiplex systems, and, even, software services. The one thing we have in common is our passion for the Internet and our honored customers.

The Software Engineering team is supporting the entire organization, shaping and building software solutions to, at the end of the day, delight our customers. Not everything we do is customer facing, but it’s for sure with the customers in mind. In order to make our colleagues and customers even happier, we need to strengthen the team by adding a Software Engineer. You need at least a couple of years of relevant experience in the field to be able to make your way into the team. More and broader experience is of course welcome, but not a hard requirement. We’ll offer the right candidate to chance to work with us in a multi-skilled, cross-border team supporting a multi-national organization with demanding customers. We’ll offer an open environment where you’ll be able to contribute, learn, and grow.

The main responsibilities are:

- Contribute to the agile development and maintenance in the Software Engineering team
- Ensure systems and integrations are well tested before UAT
- Ensure your code and design is in line with our architecture and vision
- Demo prototypes to business stakeholders

The main tasks are:

- Design, develop and system test functionality in existing and new systems
- Correct and test defects in existing systems and integrations
- Set up and configure new infrastructure environments when needed
- Learn new things every day

We believe that you have:

- A degree in computer science or other relevant background
- A few years of work experience in relevant system development
- Solid skills in:
- Software development using Java 11+ and Spring Boot or Java EE
- Modern integration technologies like REST or GraphQL


- Hands-on experience of:
- Using Linux and other open-source software (FOSS)
- One or more RDBMS and/or No data stores
- Common tools and service like git, Github, Docker, bash
- Continuous delivery, automatic tests, and DevOps way of working


- Greater knowledge or interest in one or more of the following areas:
- Application scaling and high availability
- Amazon Web Services (AWS), Infrastructure-as-code, Terraform
- Container technologies
- Modern IT security
- GUI design and frontend development


- Ability to work independently when needed but care about the team
- A passion to explore and learn more
- Good social and interpersonal skills
- We also expect you to be fluent in English, both written and oral

Your personal characteristics

You have a strong will to contribute to the development projects and to the team output as a whole. You are eager to learn new things and at the same time open to sharing knowledge and experience with your colleagues. Furthermore, you are open to working in a mix of methodologies, nationalities, and cultures. You love coding and you aim at delivering high quality software but can at the same time accept that perfection is not always possible to reach.

From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

Multiple positions available

Arelion (formerly Telia Carrier) is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses, and societies to execute their most critical activities.

Customer Support Center (CSC) is Arelions single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. You will be responsible to drive progress in cases and a variety of ongoing task forces.

Independent decision-making is fundamental in our chain of operations, most of all cases are owned and resolved by our customer support engineers.

We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.

Improving our way of working is key which is why you are expected to raise various issues. We work with continuous improvements, so you need to find change appealing.

Key responsibilities

- Be the first point of contact for all post delivery inquiries for our customers
- Communicate regularly and effectively with customers to provide updates on ongoing incidents and log all actions taken in the appropriate system
- Perform in-depth analysis and troubleshooting on the incidents reported by customers or those identified through monitoring systems
- Initiate Escalation process, drive progress and overall ownership throughout the process
- Form case specific task forces and drive progress in the incident process
- Be responsible for keeping momentum on ongoing incident investigations through regular follow up and communication with all involved parties
- Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
- Contribute to the process and routine development and improvements and share knowledge
- Exemplify the company values & code of ethics in the daily workflow

You are

- Structured, methodical, and well-organized
- A team player who likes technical troubleshooting just as much as interacting with customers
- Analytical skills and ability to prioritize work according to the needs of the business
- High attention to details and ability to handle several issues simultaneously
- An excellent communicator and effective collaborator
- Possessing good understanding of a multi-cultural environment and interest to work in such
- Strong desire to learn from various technological courses, business processes, support systems etc

Qualifications and skills needed

- A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
- Excellent/ fluent English (written and spoken) on a highly technical & professional level and other languages are a plus
- Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
- Highly meriting: Cisco/Juniper certification and/or understanding of signaling

The following skills are meriting:

- ITIL knowledge
- Basic programming skills in Python, etc
- Project management experience
- Lean, Six Sigma, BPM and/or other similar discipline

Working hours:

A continuous 24/7/365 shift list, single shifts and on-call duty might occur.

The role’s responsibilities may require an individual security clearance to be performed.


From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are. Visa mindre

Who are we?
Telia Carrier, formerly part of Telia Company, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated. Unlike most of our competitors, we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, the US and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. AS1299 is currently the #1 ranked global IP backbone and with more than 450 local access partners around the world, we are the backbone of your business, wherever you are.
Telia Carrier’s Signaling service uses a common IPX-based connection to combine all your roaming signaling flows into one redundant and diverse solution.
Our Roaming Signaling Exchange enables international LTE/4G roaming as well as traditional SS7 (2G/3G) message signaling based on state-of-the-art Diameter Signaling Controllers (DSCs) and Signaling Transfer Points (STPs). We peer with all major signaling providers for both SS7 and DRX.
The job
As a Senior Signaling Engineer you will be mainly responsible for planning and implementation of the Diameter Signaling Controllers (DSCs) which are currently used for the international LTE/4G Roam Connect product. You will belong to the Voice and Signaling Networks unit with employees in three countries. The position is available in any Telia Carrier office.
Responsibilities
Planning, dimensioning & implementation of Diameter Signaling Controllers (DSCs), both for physical and virtual environments
Facilitate interaction between DSCs and other tools/systems for performance monitoring, network analytics etc.
Understand the technical aspects of 4G Roam Connect and Diameter signaling and help drive development of 5G Roam Connect signaling products and technologies. Provide support to Business Units from an engineering and design point of view
Routing incl. policing functions for 4G Roam Connect signaling
Lab testing / verification for new software versions
Create, update and maintain design documents for DSC
Provide support and training to other units

Requirements
Bachelor's degree in Electrical/Computer Engineering, Computer Science, Physics or similar
At least 5 years of experience in similar roles
Thorough knowledge of Roam Connect Signaling Protocols and technologies, i.e. Diameter and Security Edge Protection Proxy
Ability to work in international environment and have excellent inter-personal and communication skills
Highly skilled in reporting tools like Excel etc.
Fluent in English (written and spoken)

Know-how in following areas would be an advantage:
underlying technology components (IPX)
GPRS roaming exchange (GRX)

Location
Any Telia Carrier office.
Application
Please, submit your application in English, no later than 2021-12-31. If you have any questions, please contact Ioannis Flokos at [email protected]. Visa mindre

Telia Carrier (TC) is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses, and societies to execute their most critical activities.
Customer Support Center (CSC) is TC’s single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. You will be responsible to drive progress in cases and a variety of ongoing task forces.
Independent decision-making is fundamental in our chain of operations, most of all cases are owned and resolved by our customer support engineers.
We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.
Improving our way of working is key which is why you are expected to raise various issues. We work with continuous improvements, so you need to find change appealing.
Key responsibilities:
· Be the first point of contact for all post-delivery inquiries for our customers
· Communicate regularly and effectively with customers to provide updates on ongoing incidents and log all actions taken in the appropriate system
· Perform in-depth analysis and troubleshooting on the incidents reported by customers or those identified through monitoring systems
· Initiate Escalation process, drive progress and overall ownership throughout the process
· Form case specific task forces and drive progress in the incident process
· Be responsible for keeping momentum on ongoing incident investigations through regular follow up and communication with all involved parties
· Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
· Contribute to the process and routine development and improvements and share knowledge
· Exemplify the company values & code of ethics in the daily workflow
You are:
· Structured, methodical, and well-organized
· A team player who likes technical troubleshooting just as much as interacting with customers
· Analytical skills and ability to prioritize work according to the needs of the business
· High attention to details and ability to handle several issues simultaneously
· An excellent communicator and effective collaborator
· Possessing good understanding of a multi-cultural environment and interest to work in such
· Strong desire to learn from various technological courses, business processes, support systems etc
Qualifications and skills needed:
· A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
· Excellent/ fluent English (written and spoken) on a highly technical & professional level and other languages are a plus
· Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
· Cisco/Juniper certification and/or understanding of signaling
The following skills are meriting:
· ITIL knowledge
· Basic programming skills in Python, etc
· Project management experience
· Lean, Six Sigma, BPM and/or other similar discipline
Working hours:
A continuous 24/7/365 shift list, single shifts and on-call duty might occur.
The role’s responsibilities may require an individual security clearance to be performed.
Interested?
If you want to join my team, don't hesitate to apply! Last application date is 2021-10-29.
Welcome to Telia - Home to your next big opportunity! Visa mindre