Lediga jobb Maquet Critical Care AB i Solna

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Technial Investigator - Customer Product Complaints

Are you a problem solver who likes to dive into technical challenges? Do you want to help us improve the quality of our products and be an important link between the customer and the development department? We, within the Customer Complaints team, in Solna are now looking for a new colleague. As a Technical Investigator you will interact with different functions/stakeholders across the organization, for example within Quality, Manufacturing Operations, Eng... Visa mer
Are you a problem solver who likes to dive into technical challenges? Do you want to help us improve the quality of our products and be an important link between the customer and the development department?
We, within the Customer Complaints team, in Solna are now looking for a new colleague. As a Technical Investigator you will interact with different functions/stakeholders across the organization, for example within Quality, Manufacturing Operations, Engineering, Supplier Quality, R&D etc.

About the position:
In this position you will be responsible for conducting technical investigations to identify root causes in Customer Product Complaints. You will spend most of your working time at the laboratory, where we test and troubleshoot returned components in reference machines. You will be part of a team that works goal-oriented and with the customer in focus.


Your main responsibilities and tasks will be:
Conducting technical investigations of returned parts
Writing and reviewing technical investigation reports including log review, trending and risk review/assessment
Writing and reviewing authority reports
Creating Customer response letters
Being responsible for the environment, safety and ESD compatibility of the test lab
Being responsible for ensuring that the test equipment at the lab is calibrated according to set intervals
Being responsible for maintenance and service of the reference devices at the lab
Working with CAPA handling - corrective action and preventive action
Contributing to process and product quality improvements


The team today consists of 7 Complaint Specialists and 3 Senior Complaint Specialists with solid experience in complaint handling, product knowledge and technical investigations. Our team works closely with a supporting function in Poland. We work with common goals with a focus on our customers. You will be reporting to the Manager of Customer Complaints Department. We strive for all our employees to be able to achieve a good work-life harmony. We have introduced a flexible approach to our workplaces, and therefore you will have the opportunity to work remotely in this position up to 40%.

Who you are:
We are looking for a candidate that:
Has 3-5 years related experience from similar work tasks
Has an academic degree in Medical Technology, Engineering or equivalent
Is fluent in Swedish as well as in English
Can communicate effectively with various stakeholders
Is committed and wants to make a difference in product quality
Is a goal-oriented and cooperative team player who takes responsibility for achieving results
Is structured, accurate and solution-oriented
Is stimulated by working with several parallel activities and has an ability to work in a changing environment


Application:
Please apply no later than February 10, 2023. You are also welcome to contact the Manager of Customer Complaints department, Caroline Kabbabe on +46 (0)707 827 681 or via mail [email protected] if you have any questions. We apply continuous selection. Visa mindre

Training Coordinator Getinge Critical care

Vi söker en training coordinator som kommer att stödja produktområdet Critical Care och Getinge Academy. I huvudsak kommer du att bidra till att koordinera engagerande och effektiva produktutbildningsprogram. Du kommer att samarbeta med olika intressenter såsom global training portfolio managers, webbadministratörer och regional training delivery managers, för att nå våra mål. I denna tjänst kommer du att vara direkt ansvarig för administration och koordin... Visa mer
Vi söker en training coordinator som kommer att stödja produktområdet Critical Care och Getinge Academy. I huvudsak kommer du att bidra till att koordinera engagerande och effektiva produktutbildningsprogram. Du kommer att samarbeta med olika intressenter såsom global training portfolio managers, webbadministratörer och regional training delivery managers, för att nå våra mål. I denna tjänst kommer du att vara direkt ansvarig för administration och koordinering relaterat till utbildningar, material och översättningar. Du kommer att spela en viktig roll för att säkerställa goda lärandeupplevelser för våra kunder. Som training coordinator rapporterar du till avdelningschefen för Product Management och du kommer att skapa ett brett nätverk i organisationen. Tjänsten är en visstidsanställning under en föräldraledighet beräknad till slutet av augusti 2023, med föredraget startdatum i januari.

Om rollen
Koordinering och administration av globala Critical Care-relaterade försäljnings-, applikations- och serviceutbildningar
Stödja fyra globala training portfolio managers med asset management, inklusive hantera kontaktytorna med Getinges;
Training Support Team i Krakow som administrerar det globala LMS-systemet
Webbadministratörer
Regionala training delivery managers
Stödja regionala training delivery managers med översättningar
Stödja globala training portfolio managers på projektbasis med enkel produktion av video- och fotoinnehåll internt
Uppdatera utdaterade PowerPoint-presentationer och andra utbildningstillgångar i MS Office
Stödja globala training portfolio managers med förberedelser av utbildningsmaterial vid produktlanseringar
Koordinera uppdateringar av utbildningsguider, handböcker och onlineverktyg gentemot externa byråer
Stödja planering och genomförandet av produktvideoutbildningar för kunder
Vid behov sköta praktiska arrangemang runt utbildningar som genomförs på Solna sitens träningsanläggning


I denna position kommer du att vara baserad i Solna/Stockholm, där flera av dina kontaktytor har sin hemvist medan rekryterande chef är baserad på vår site i Tyskland där Critical Care också bedriver verksamhet.


Vem är du?
På Getinge söker vi passionerade individer, som är agila och uthålliga, som tar ansvar för sin utveckling och fokuserar på att uppnå excellens. Vi kompromissar aldrig med kvalitet och agerar alltid ansvarsfullt med tanken på att våra kunder alltid kommer först. Vi tycker om samarbete och att arbeta i internationella team som omfamnar framtiden.

Kunskap/färdigheter/erfarenhet
Några års erfarenhet av att arbeta med administration och koordinering
Utmärkta Microsoft Office-kunskaper
Erfarenhet från att arbeta i tvärfunktionella team, gärna på projektbasis
Utmärkt muntlig och skriftlig kommunikationsförmåga
God planeringsförmåga och kan använda tiden smart
Lösningsorienterat tankesätt
Förmåga att samarbeta med en rad interna och externa intressenter
Är uthållig, strukturerad och organiserad
Förmåga att koordinera och administrera på såväl helhetnivå som detaljnivå
Servicesinnad
Mycket gott språkbruk på engelska och goda kunskaper i svenska språket
Erfarenhet från learning management systems (LMS) är fördelaktigt


Våra förmåner
Vi erbjuder ett konkurrenskraftigt kompensations- och förmånspaket, inklusive hälso- och träningsprogram, för att säkerställa att vi stödjer ditt välbefinnande och dina mål. Vi strävar efter att alla våra medarbetare ska kunna uppnå en bra harmoni mellan arbete och fritid. Vi har infört ett flexibelt förhållningssätt till våra arbetsplatser och därför kommer du att ha möjlighet att arbeta på distans i denna tjänst upp till 60%.
Ansökan
Vi arbetar med löpande urval; vänligen skicka in din ansökan senast 22a December. Om du har några frågor om denna tjänst är du välkommen att kontakta rekryterande chef Clemens von Brühl, via e-post [email protected]. Vi ser fram emot din ansökan. Visa mindre

Senior Software engineer

We are looking for a Senior Software Engineer to contribute our work with developing our products. You will have the opportunity to make a difference by contributing with competence in cloud environments and tool chains, test automation and leading teams. As a Senior Software Engineer you will be responsible for prioritizing the product backlog and making it understandable as well as leading agile teams and supporting the software development work. You wil... Visa mer
We are looking for a Senior Software Engineer to contribute our work with developing our products. You will have the opportunity to make a difference by contributing with competence in cloud environments and tool chains, test automation and leading teams. As a Senior Software Engineer you will be responsible for prioritizing the product backlog and making it understandable as well as leading agile teams and supporting the software development work. You will report to the ITS Director.


Responsibilities will include:
Lead Agile Teams, handle the daily agile development process including daily synchs, backlog grooming, planning demos and retrospectives
Manage communication between key stakeholders, for example product management, security, quality, regulatory and the software development team
Follow up and act on team progress, collaboration or communication issues
Balance product backlog between feature development, security items and technical debt
Breaking down roadmap goals into smaller items that can be developed in sprints
Making sure that requirements are well defined in form of Epics, User Stories and tasks. Acceptance criteria and definition of done should be clear
Continuously work on increasing clarity and understanding of work with well-defined requirements, making all work visible, clear expectations, sharing customer insights, identifying issues
Support software development delivery
Oversee discovery, research, UX design
Frequently communicate delivery progress, making sure there is as little difference as possible between expectations and what the teams is capable of delivering



Who?you?are:
At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first.?They enjoy collaboration and working in diverse and international teams, and embrace the future. Fluency in English is essential in this position.


Your experience includes:
Bachelor’s degree within related field
Skills in complex software product development in an agile team setup
Previous team leader experience
Experience from heavily regulated industries such as Defense, Fintech, PropTech, MedTech, Pharma is a plus


To help meet our goals of becoming CO2 neutral by 2025, we?travel?only if we must.?In this?role,?you may be required to travel up to 10% to visit customers, other offices, and to support the sales process?domestically and internationally.
We strive for all our employees to be able to achieve a good work-life harmony. We have introduced a flexible approach to our workplaces, and therefore you will have the opportunity to work remotely in this position up to 40%.

About us
Integrated Therapy Solutions (ITS) is a unit within the Research & Business Development team, responsible for developing products and solutions to connect Getinge PoC Devices and build server side/cloud based software applications. The applications can be both clinical and non-clinical and include both Getinge developed and integrated with external partners. ITS is also a competence center for Cybersecurity, Interoperability and driving the transformation towards a more agile software development model. Visa mindre