Lediga jobb Enghouse Networks (Sweden) AB i Solna

Är du en teknisk och lösningsorienterad person som trivs när du får jobba med problemlösning och se till att systemen fungerar utan störningar? Har du i tidigare roller fått positiv feedback för att du har god förmåga att kommunicera med kunder, partners och kollegor?
Har du erfarenhet av applikationssupport och teknisk drift inom telekom och/eller data nätverk samt en ambition att utvecklas inom testning, implementering och utveckling? Då kan detta vara jobbet för dig!
Enghouse Networks Sweden levererar och managerar avancerade tekniska lösningar inom telekom, främst då IN-tjänster där vi hjälper våra kunder med olika telekom tjänster i deras nät. Nu förstärker vi teamet i Göteborg genom att rekrytera en Support Ingenjör. Du blir en del av teamet som jobbar med allt från drift, underhåll, testning, felsökning, design av tjänster, utveckling och implementering av fysiska eller virtuella system och tjänster i våra kunders telekom nät. Du kommer att få jobba i ett liten teknik grupp med mycket kvalificerad personal som brinner för att leverera och supporta tjänster med högsta kvalitet till våra kunder.
Dina arbetsuppgifter
Som Support Ingenjör på Enghouse Networks Sweden arbetar du tillsammans med övriga i teknik gruppen med att:

Övervaka och agera på larm från våra system.
Hantera felrapporter och frågor från våra kunder
Drift och underhåll av system och tjänster.
Utföra felsökning, analys och problemlösning
Uppföljningar och Drift-möten med kunder
Delta i testning och implementering av nya system/tjänster.
Vi har 24/7 support så beredskapsveckor ingår i jobbet.
Samarbete med Enghouse personal i övriga världen
Ta tekniskt kundansvar för kunder och partners


Om Dig
Som person har du god servicekänsla och förmåga att kunna kommunicera med andra tekniker men också användare, beslutsfattare och säljare. Du har en vilja att förstå sammanhanget liksom det specifika problemet och att lösa det på bästa sätt. Men allra viktigast är ditt engagemang och din nyfikenhet.
Kvalifikationer
Utöver krav på en kandidatexamen i datavetenskap och/eller programvaruteknik och för att vara framgångsrik i rollen, bör du:
Ha ett brett tekniskt kunnande och kompetens inom data/telekom
Erfarenhet från drift och support
Behärska svenska och engelska flytande i tal och skrift
Ha B körkort samt tillgång till egen bil


Vi ser gärna att du har några års dokumenterad erfarenhet av:
Olika signallerings interface som HTTP, SIP, ENUM, Diameter, SS7
UNIX, IP nätverk, switchar, routers och -databaser


Varför Enghouse?
Som företag lever vi efter filosofin att varje individ spelar en viktig roll för att vi ska nå våra mål. Vi vill att du ska utvecklas och fokuserar därför på att arbetet ska vara stimulerande och att du inom ramen för rollen ska ges möjlighet att ta del av olika typer av utvecklingsinitiativ. Vi är ett globalt bolag vilket även öppnar upp för internationella karriärvägar. Vi vill att du ska växa hos oss och att vi ska växa med dig.
Låter det intressant?
Urval och intervjuer sker löpande, vi ser fram emot din ansökan så snart som möjligt. För mer information, besök www.enghousenetworks.com Visa mindre

Are you a client focused and analytical problem solver? Do you love technical challenges? Do you consider yourself being organized and responsible?
Enghouse Networks is a product company making commercial of the shelf software for telecom operators, carriers and wholesalers worldwide. We think of ourselves as ambitious, problem solving relationship builders. At Enghouse every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones that likes us the best. So, if you share any such ambitions you may want to look our way.
We are now strengthening our Customer Support team with a driven and motivated Customer Support Engineer. As Customer Support Engineer you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!
The Role
You will work within a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take particular pride in our very happy customers.
The role of the System Integrator involves responsibility for customer engagement, deployments and support.
To be a good match for the role, we see that you have advanced troubleshooting of our proprietary BSS (business support systems), as well as general troubleshooting of related third-party software and system environment. The systems are developed and run on Linux or Windows server environment, the databases are Oracle, Postgre or MS Server
What you will be doing:
Prioritize and perform analysis and problem solving for ongoing support tickets
Proactively reduce support requests
Perform configurations, integrations and testing of deployments
Documentation of installations and configuration changes and knowledge sharing thereo
Container deployment and orchestration – create required configuration used to deploy our solution in existing container schedule/orchestration environment. For example: into Docker Stack, Docker Swarm, Kubernetes (k8s) such as Amazon Elastic Kubernetes Service, Google Kubernetes Engine or others, Amazon Elastic Container Service, Apache Mesos.

?
What you bring:
At least 2 years experience of the below:
Experience working with B2B and enterprise products
Experience working directly with clients
Experience working with huge amounts of data and transaction-heavy applications
Experience in log analysis and troubleshooting automated file flows, FTP, SFTP, IIS, Apache, SSRS
Experience working within telecom software and any of our product domains is a plus. Our product domain includes Telecommunication, Mediation, Billing, Settlement, Revenue Assurance, Fraud Management
Experience in Cloud-based deployment
Database, Server knowledge



What we offer:
Working with cutting edge technology
Joining a global company and a growing team!
Competitive salary + benefits
Growth opportunities! Visa mindre

Are you a client focused and analytical problem solver? Do you love technical challenges? Do you consider yourself being organized and responsible? Then Enghouse Networks Customer Service Engineer role could be your next challenge.
Enghouse Networks is a product company making commercial of the shelf software for telecom operators, carriers, and wholesalers worldwide. We think of ourselves as ambitious, problem solving relationship builders. At Enghouse every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones that likes us the best. So, if you share any such ambitions you may want to look our way.
We are now strengthening our Customer Service team with a driven and motivated Customer Service Engineer. As Customer Service Engineer you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!
What will you be doing?
You will work within a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take particular pride in our very happy customers.
The role of the Customer Service Engineer involves responsibility for customer engagement, deployments and support.
Advanced troubleshooting of our proprietary BSS (business support systems), as well as general troubleshooting of related third-party software and syskontem environment. The systems are developed and run on Linux or Windows server environment, the databases are Oracle, Postgre or Server.
You will mainly make deep analyses / corrections in the system configuration, but also help customers find new solutions according to new demands. The work includes to proactively analyze systems and prevent the emergence of support cases. You will also interact with other departments and product teams at Enghouse Networks to further refine and strengthen our products.
Our customers are based worldwide, and we deliver our customer solutions primarily remote. Travels to our customer sites may occur for performing training and/or consulting.
Your daily responsibilities will include:
Prioritize and perform analysis and problem solving for ongoing support errands
Proactively reduce support requests
Perform configurations, integrations and testing of deployments
Documentation of installations and configuration changes and knowledge sharing thereof

Would you fit in our team:
You’d likely be an appreciated contributor to our team if you:
Have a spirit for taking on challenges and solving puzzles that come your way
Are curious, fearless and love to get into details of new technology. And you are not afraid to take responsibility and own initiatives.
Have an analytical mindset and ability to work in a structured way. You value quality and strive for continuous improvements.

We emphasize the importance of:
A relevant educational background within IT or equivalent
Experience working in technical support or with technical implementation projects
Troubleshooting experience working with Oracle, Server, T- as well as UNIX/Linux and Microsoft core products
Strong Swedish and English skills, both written and spoken, is mandatory
You must be authorized to work within the European Union, preferably located in the Stockholm or Gothenburg area

What we believe is advantageous:
Experience working with B2B and enterprise products
Experience working with huge amounts of data and transaction-heavy applications
Experience in log analysis and troubleshooting automated file flows, sftp, ftp, IIS, Apache, SSRS
Experience working within telecom software and any of our product domains is a plus. Our product domain includes: Telecommunication, Mediation, Billing, Settlement, Revenue Assurance, Fraud Management, Routing, LCR, Trading, Content partner settlements
Experience in Cloud based deployment
Experience in Java scripting

Think you’re the perfect fit?
Apply today! Last day of application: March 15, 2021. However, please send your application as soon as possible as the position may be filled prior to the last date of application
About Enghouse Networks
Established in 1984, Enghouse Networks, a subsidiary of Enghouse Systems Limited (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider.
Our commitment is to successfully deliver solutions that can enable digital transformation , ultimately building a connected global community.
From edge to cloud, we support service providers to plan, design, engineer, monitor, protect and simplify network complexity in a vendor-agnostic NFV and SDN ecosystem.
Our portfolio of solutions can enable services and revenue from 5G, IoT, AI and Cloud TV technologies.
Enghouse Networks is a member of?GSMA?and the?TMForum. Visa mindre