Lediga jobb Abilia AB i Solna

Who are we? Our goal is to simplify people's everyday lives, regardless of their needs. We want to give people with special needs the opportunity to participate and be independent. Abilia is a product and service provider for aids and welfare within the healthcare market. Today, we develop, manufacture and market aids for people with functional variations in the areas of communication, cognition, environmental control and alarms. We are market leaders and "thought leaders" in the field of cognitive aids.Abilia AB is part of the Abilia group, which has a turnover of over 400 million SEK and around 120 employees. The Abilia group has its home markets in Sweden and Norway but also has representation in the UK and Internationally.
What will you be doing? Ensure the quality of Abilia’s products through monitoring and improving the quality processes throughout the Abilia supply chain from suppliers to usage of products in the field. The work includes creating and implementing quality control processes at suppliers and internally, analyzing data from suppliers, internal operations, and the field to identify trends and areas for improvement. You will work closely with other departments to ensure consistent quality across all stages of production and delivery. The role is based in Solna, Stockholm and belongs to the Operations department and reports to the Abilia group Supply Manager.
Overall responsibility and position authoritySupplier quality assurance
Conduct audits of suppliers to evaluate their quality management systems and quality assurance processes.
Work with suppliers to improve quality and resolve non-conformities.
Lead problem-solving efforts using methodologies like 8D, etc.

Testing and inspections
Oversee product testing and inspection, to ensure compliance with specifications.
Develop and maintain testing protocols for incoming materials, in-process products, and finished goods.

Data analysis and reporting
Analyze quality metrics and test results to identify trends and areas for improvement.
Track and document defect rates, causes of failures, and corrective actions.

Troubleshooting and continuous improvement
Manage product quality issues in the supplier base and in internal operations. Lead root cause analysis (RCA) for quality issues and implement corrective actions.
Develop and implement process improvement together with suppliers and internally to minimize quality issues and problems.

Internal auditor
Act as internal quality auditor.

Who are you and what background are we looking for?
Education: Bachelor’s degree in engineering or a related field.
Experience: Minimum 3-5 years' work experience within quality assurance.
Competence: Strong knowledge and experience of quality tools and methods (Six Sigma, FMEA, 8D, etc.) as well as applicable quality standards (e.g. ISO 9001 or ISO13485).
Proficiency: Strong analytical and problem-solving skills.
Language: Fluent in Swedish and English in writing and verbally.
Strong ability to combine a hands-on approach with planning and continuous improvements.

Is this something for you? Apply as interviews and selection take place continuously.
Starting date: as soon as available Visa mindre

Position purpose statement
The Product Support Specialist at Abilia is responsible for providing first- and second-line technical assistance and customer support for the company’s products. The position aims to resolve user issues efficiently, document recurring problems, and escalate complex cases to senior team members, ensuring a positive customer experience and continuous product improvement. You prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Main tasks
Main tasks included, but are not limited to:
Offer technical support and troubleshooting for hardware and software issues.
Constantly provide excellent service to all our external customers and internal contacts.
Manage and resolve incoming support cases by phone, email, and onsite.
Document and follow up on support cases in our case management system.
Perform warranty and repair matters.
Contact with second and third-line support and collaborate with the development department to solve complex technical problems
Conduct courses for technicians at technical aid center
Provides training to other colleagues, and you have a close relationship with many of our customers.


Key skills and competencies

This role requires a person with deep knowledge in technical support and customer service and a deep understanding of related disciplines. The individual works independently, often solving complex problems by applying existing solutions in new ways. They may lead projects or be accountable for ongoing objectives and often support less experienced colleagues. Key to success are adaptability, initiative, strong communication and problem-solving skills, as well as competence in operating systems like Windows, iOS, and Android.
Excellent communication and problem-solving skills
Works independently and in teams.
Solves complex problems using existing solutions creatively
May lead projects or ongoing tasks
Supports and guides more junior colleagues
Strong adaptability, initiative, and responsibility
High proficiency in Windows, iOS, and Android

Performance Criteria
Delivering Survice & Support at a high level of customer and partner satisfaction (NPS) and achieving SLA goals. 
Key contacts inside and outside of Abilia
You have a close relationship with internal colleagues and contacts.

Personal suitability will be emphasized. Visa mindre

Who are we?


Our goal is to simplify people's everyday lives, regardless of their needs. We want to give people with special needs the opportunity to participate and be independent. Abilia is a product and service provider for aids and welfare within the healthcare market. Today, we develop, manufacture and market aids for people with functional variations in the areas of communication, cognition, environmental control and alarms. We are market leaders and "thought leaders" in the field of cognitive aids.
Abilia AB is part of the Abilia group, which has a turnover of over 400 million SEK and around 120 employees. The Abilia group has its home markets in Sweden and Norway but also has representation in the UK and Internationally.


What will you be doing?
Ensure the quality of Abilia’s products through monitoring and improving the quality processes throughout the Abilia supply chain from suppliers to usage of products in the field. The work includes creating and implementing quality control processes at suppliers and internally, analyzing data from suppliers, internal operations, and the field to identify trends and areas for improvement.? You will work closely with other departments to ensure consistent quality across all stages of production and delivery.? The role is based in Solna, Stockholm and belongs to the Operations department and reports to the Abilia group Supply Manager.


Overall responsibility and position authority?
Supplier quality assurance?
Conduct audits of suppliers to evaluate their quality management systems and quality assurance processes.?
Work with suppliers to improve quality and resolve non-conformities.?
Lead problem-solving efforts using methodologies like 8D, etc.?



Testing and inspections?
Oversee product testing and inspection, to ensure compliance with specifications.?
Develop and maintain testing protocols for incoming materials, in-process products, and finished goods.?



Data analysis and reporting?
Analyze quality metrics and test results to identify trends and areas for improvement.?
Track and document defect rates, causes of failures, and corrective actions.?



Troubleshooting and continuous improvement?
Manage product quality issues in the supplier base and in internal operations. Lead root cause analysis (RCA) for quality issues and implement corrective actions.?
Develop and implement process improvement together with suppliers and internally to minimize quality issues and problems.?



Internal auditor?
Act as internal quality auditor?



Who are you and what background are we looking for?
Education: Bachelor’s degree in engineering or a related field.?
Experience: Minimum 3-5 years' work experience within quality assurance.?
Competence: Strong knowledge and experience of quality tools and methods (Six Sigma, FMEA, 8D, etc.) as well as applicable quality standards (e.g. ISO 9001 or ISO13485).?
Proficiency: Strong analytical and problem-solving skills.?
Language: Fluent in English in writing and verbally.?
Strong ability to combine a hands-on approach with planning and continuous improvements. Visa mindre

Abilia grundades 1968 och utvecklar, tillverkar och säljer hjälpmedel för personer med funktionsnedsättningar inom områdena kommunikation, kognition och omgivningskontroll och larm. Vi är etablerade i Sverige, Norge, och Storbritannien samt exporterar våra produkter till ytterligare 20 länder.


Många av våra ca 90 anställda har personliga erfarenheter av funktionsnedsättningar, antingen yrkesmässiga eller som anhöriga. Det gör oss inte bara än mer engagerade utan ger oss även en bred kompetens inom hjälpmedelsområdet. Vi vet hur viktig tillgängligheten på våra produkter är för våra användare och lägger stor vikt vid service och support.


Vi sitter i moderna lokaler i Solna Port på Råsundavägen 6 i Solna. Här finns stort utbud av restauranger, nära till Hagaparken samt tillgång till gym och träningsanläggning. Vi söker en medarbetare till logistikavdelningen som trivs i en roll med mycket eget ansvar och som har förmågan att ge god service till våra externa och interna kunder. Du är noggrann och tar initiativ och förstår vikten av ordning och reda. Är du dessutom en kommunikativ och prestigelös medarbetare som ger ett tryggt och stabilt intryck så kommer du att passa in bra i företaget som helhet och i vårt team. Du kommer att få arbeta med alla delar som krävs för att färdigställa och leverera produkter enligt våra kunders behov. Det dagliga arbetet innefattar bland annat, men är inte uteslutet till, in- och utleveranser av produkter på lagret, mottagningskontroll av produkter, färdigställande av kundorder samt sedvanliga uppgifter på en logistikavdelning. I uppgiften ingår också slutkonfigurering, enklare produktion samt viss planering och inköp. Huvuddelen av det administrativa arbetet bedrivs i vårt affärssystem; Hansa World.
Vi kommer löpande att kalla till intervjuer och tjänsten kan komma att tillsättas innan sista ansökningsdag. Varmt välkommen med din ansökan! Visa mindre